ph96.com Privacy Policy

1. Personal Data We Collect

ph96.com collects personal data that is necessary to provide, maintain, and secure its online gaming services. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (e.g., Philippine National ID, passport, SSS, UMID, or driver's licence).
• Contact Data: Philippine mobile number (in +63 format), email address, and residential address.
• Financial Data: GCash or Maya account number, bank account details (for BDO, BPI, Metrobank, or UnionBank), and transaction history associated with your ph96.com Account.
• Account Data: Username, encrypted password, account preferences, deposit and withdrawal history, bonus claim history, and wagering activity.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and session timestamps.
• Usage Data: Pages visited on ph96.com, game sessions initiated, bet amounts, duration of play, and navigation paths within the Platform.
• Verification Data: Photographs or scanned copies of government-issued identification documents submitted during the Know Your Customer (KYC) process.
• Communications Data: Records of your interactions with ph96.com support staff via live chat, email, or any other channel.

2. How We Collect Your Data

ph96.com collects personal data through the following means:

• Direct submission: Information you provide when registering an Account on ph96.com, completing identity verification, making deposits or withdrawals, claiming bonuses, or contacting customer support.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, log files, and similar tracking technologies described in Section 9 of this Policy.
• Third-party sources: Data received from payment processors (e.g., GCash, Maya, BPI) in connection with transaction processing; from identity verification service providers during KYC procedures; and from fraud prevention and anti-money laundering screening services.
• Publicly available sources: Where permitted by law and relevant to anti-fraud or AML obligations, ph96.com may supplement your profile with data from publicly accessible registers or databases.

3. Purposes of Processing Your Data

ph96.com processes your personal data for the following purposes:

• Account creation and management: To register, verify, and maintain your ph96.com Account and to authenticate your identity at login.
• Service delivery: To enable you to play games, place bets, and access all features of the ph96.com Platform.
• Payment processing: To process deposits, withdrawals, and refunds through your chosen Philippine payment method (GCash, Maya, BDO, BPI, etc.) in Philippine Peso.
• Legal and regulatory compliance: To fulfill obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA) of the Philippines, the Data Privacy Act of 2012, and other applicable laws, including KYC and source-of-funds verification.
• Responsible gaming: To monitor gaming patterns and enforce deposit limits, self-exclusion orders, and cooling-off periods as part of our responsible gaming programme.
• Fraud prevention and security: To detect, prevent, and investigate fraudulent activity, unauthorised account access, collusion, and other prohibited conduct.
• Customer support: To respond to your enquiries, process complaints, and maintain records of support interactions.
• Marketing communications: To send promotional offers, bonus notifications, and Platform updates to users who have provided valid consent. You may opt out at any time through your Account settings.
• Platform improvement: To analyse aggregated usage data and improve the user experience, game selection, and technical performance of ph96.com.

4. Legal Basis for Processing

ph96.com processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to create and maintain your ph96.com Account and to deliver the gaming and payment services you have requested.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, tax requirements, and data retention mandates under Philippine law.
• Legitimate interests: Processing for fraud prevention, security monitoring, and internal analytics where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit, freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

ph96.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients where necessary and lawful:

• Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, 7-Eleven CLiQQ, and other Philippine payment partners, for the purpose of processing transactions on your Account.
• Identity verification providers: Licensed KYC and AML service providers engaged to conduct identity verification and fraud screening on behalf of ph96.com.
• Game content providers: Licensed game studios (including Pragmatic Play, PG Soft, JILI Games, Evolution Gaming, and others) whose games are hosted on the ph96.com Platform. These providers may receive limited technical data necessary for game delivery.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC) of the Philippines, and any competent court or law enforcement body, where disclosure is required by law or a binding order.
• Professional advisors: Lawyers, accountants, and auditors engaged by ph96.com under obligations of professional confidentiality.
• Technology and infrastructure providers: Cloud hosting, database, and cybersecurity service providers engaged to support Platform operations, subject to appropriate data processing agreements.

6. International Data Transfers

Some of ph96.com's third-party technology and game content providers are located outside the Philippines. Where personal data is transferred internationally, ph96.com ensures that such transfers are subject to appropriate safeguards, including:

• Contractual clauses requiring the recipient to provide an equivalent level of data protection to that required under the Data Privacy Act of 2012.
• Transfers only to countries or entities recognised by the National Privacy Commission as providing adequate protection.
• Implementation of technical and organisational security measures to protect data in transit and at rest.

You may request further information about international transfer safeguards applicable to your data by contacting ph96.com using the details in Section 14.

7. Data Retention

ph96.com retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction or from the date of Account closure, whichever is later — in compliance with AMLA record-keeping requirements.
• Identity verification documents: Retained for the duration of the Account relationship and for a minimum of five (5) years following Account closure.
• Support communications: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained for the duration of the consent and for a period of two (2) years following withdrawal of consent.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with ph96.com's internal data destruction procedures.

8. Security Measures

ph96.com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ph96.com servers — the same standard used by Philippine banking institutions including BDO and BPI for their online portals.
• Encrypted storage of passwords using industry-standard hashing algorithms. ph96.com staff cannot access your plaintext password at any time.
• Role-based access controls restricting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security audits and penetration testing of the Platform infrastructure.
• Intrusion detection systems and 24/7 monitoring for anomalous access patterns.

Notwithstanding these measures, no method of internet transmission or electronic storage is entirely secure. ph96.com cannot guarantee absolute security but commits to notifying affected users and the National Privacy Commission in the event of a personal data breach as required by law.

9. Cookies and Tracking Technologies

ph96.com uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management, login authentication, and security. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform, which pages are most visited, and where users encounter errors — for the purpose of improving the ph96.com experience.
• Preference cookies: Store your language, display, and notification preferences across sessions.
• Marketing cookies: Used with your consent to deliver relevant promotional content based on your browsing activity on ph96.com. You may opt out via your Account settings or browser cookie controls.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of ph96.com, including the login function.

10. Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph96.com:

• Right to be informed: The right to know that your personal data is being processed and to receive a copy of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph96.com holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph96.com's legal retention obligations.
• Right to object: The right to object to processing carried out on the basis of legitimate interests, including processing for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact ph96.com using the details in Section 14. We will respond to verified requests within 30 calendar days. We may require identity verification before processing your request.

11. Children's Privacy and Age Restriction

12. Third-Party Services and Links

The ph96.com Platform integrates third-party services including game studios, payment gateways, and analytics providers. These third parties operate under their own privacy policies and ph96.com is not responsible for their data practices. ph96.com does not direct users to external websites and all in-Platform services are governed by this Privacy Policy and applicable data processing agreements with each service provider.

13. Changes to This Privacy Policy

ph96.com reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address or mobile number associated with their Account and/or via a prominent notice on the Platform. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of ph96.com following any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the amended Policy, you must cease using the Platform and may request Account closure.

14. Contact and Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph96.com, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the Platform interface, 8:00 AM – 11:00 PM PHT, daily

For formal data subject access requests or complaints, please mark your communication clearly as a "Data Privacy Request" to ensure it is routed to the appropriate team. ph96.com aims to respond to all data privacy enquiries within 30 calendar days of receipt.

If you are unsatisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).